Privacy Policy

1. Information We Collect

When you interact with FARMER ITS, create an account, purchase a software plan, or submit an inquiry, we may collect information including:

• Personal Contact Information: Full name, mobile number, email address.
• Business & Billing Details: Agri-shop / farm entity name, billing address, and transaction notes.
• Order & License Data: Purchased software plan, order identification, delivery instructions, and software license key records.
• Customer Support Inquiries: Communications, support ticket messages, and correspondence submitted through our website or telephone.

2. How We Use Information

The collected information is used strictly for legitimate business operations, including:

• Creating, verifying, and managing your customer account.
• Processing orders, verifying payments, and delivering digital software products and licenses.
• Coordinating website development milestones and cPanel deployment assistance.
• Providing technical customer support, updates, and renewal notices.
• Preventing fraudulent transactions and maintaining server-side security.
• Complying with applicable legal, accounting, and tax obligations under Indian law.

3. Payments & Financial Information

Online payments on FARMER ITS are processed through Razorpay Software Private Limited or another payment gateway provider explicitly disclosed at checkout.

Payment processing is subject to Razorpay's applicable security standards and privacy practices. FARMER ITS does not intentionally collect, store, or have access to customers' full credit/debit card numbers, CVVs, or NetBanking passwords. All payment credentials are transmitted directly to the PCI-DSS compliant payment gateway over encrypted TLS/SSL connections.

4. Cookies and Technical Information

Our website uses strictly necessary session cookies and technical server logs to facilitate user authentication, CSRF security verification, and shopping checkout flows. We do not sell your browsing habits or share customer lists with third-party advertising brokers.

5. Information Sharing

Personal information is never sold, rented, or traded as a customer list. Information may only be shared with:

• Authorized Payment Processors: Razorpay, to process authorized payment requests and handle refund workflows.
• Hosting and Infrastructure Partners: Secure server hosting providers solely for maintaining website uptime and database integrity.
• Legal & Law Enforcement Authorities: When strictly required by applicable Indian law, court order, or official governmental investigation.

6. Data Security

We implement reasonable technical, operational, and organizational security measures to protect customer data against unauthorized access, loss, or alteration. These include password hashing using industry-standard algorithms, encrypted session cookies, prepared SQL statements, and server firewalls. However, no internet-based transmission or storage system can guarantee absolute security.

7. Data Retention and Deletion

Information is retained only as long as reasonably necessary for software license validity, active support contracts, legal compliance, accounting records, and dispute resolution. Customers may contact us at any time to request access, correction, or deletion of their personal information, subject to statutory record-keeping requirements under applicable Indian laws.

8. Children's Privacy

The website and services are intended exclusively for business owners, agricultural entrepreneurs, and adult users legally competent to enter into commercial contracts. We do not knowingly collect personal information from individuals under the age of 18.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our service offerings, technical integrations, or legal regulations. The latest effective date will always be prominently displayed at the top of this document.

10. Contact for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact: