Refund Policy

1. Refund Eligibility Conditions

A customer is eligible to receive a full or partial refund in the following confirmed scenarios:

• Duplicate Transactions: Where an accidental double payment was debited from the customer's account for the same single order.
• Payment Debited Without Order Generation: Where an amount was debited by the payment gateway but the server failed to record an order due to a network interruption.
• Confirmed Technical Delivery Failure: In the event that a purchased digital software package cannot be accessed or activated due to a technical failure on our end that cannot be resolved within a reasonable period.
• Pre-Activation Cancellation: For digital software products where a cancellation request was submitted before download access or license key generation was delivered.
• Statutory Requirement: Any situation where a refund is legally mandated under the Consumer Protection Act, 2019 or applicable regulations.

2. Digital Software Products

Customers are strongly advised to review software requirements, operating system compatibility, licensing conditions, and feature inclusions before completing their purchase.

Because digital software licenses and download packages provide immediate digital access upon delivery, refunds requested after a license key has been revealed, redeemed, or downloaded are generally not admissible unless a verifiable technical defect exists that our support team cannot rectify.

3. Custom Website Development & IT Services

For custom website development projects and bespoke software engagements:

• Refund eligibility depends on the agreed project scope, project milestones, and the verifiable percentage of design and coding work already completed.
• If a project is discontinued before initial wireframe design or coding begins, the client is eligible for a full refund minus any third-party expenses already incurred (such as domain registration or cloud provisioning fees).
• Once milestones have been demonstrated, reviewed, and approved by the customer, payment allocated to those approved milestones is considered earned and non-refundable.

4. Non-Delivery Remedy

If a paid digital software product or agreed website service is not delivered within the confirmed delivery timeline communicated at checkout, customers are entitled to contact us immediately for:

• An immediate status update and expedited delivery, OR
• A full refund of the amount paid for the undelivered service.

5. How to Submit a Refund Request

To initiate a refund request, contact FARMER ITS by telephone or submit a request directly through your logged-in Customer Dashboard:

• Telephone / Mobile: 9158595875
• Online: Navigate to your Customer Dashboard → My Orders → Request Refund.

Please provide the following details:

6. Refund Processing & Crediting Timelines

Once a refund is approved by our administration, it will be initiated electronically through the original payment method used during checkout (via the Razorpay gateway).

• Initiation Timeline: Approved refunds are initiated from our side within 2 to 3 business days.
• Bank Crediting Timeline: The actual crediting of funds back into the customer's bank account, UPI ID, or credit card depends on the customer's issuing bank and payment network—typically taking 5 to 7 business days.

7. No Waiver of Consumer Rights

No policy provision here shall waive, limit, or remove statutory consumer rights or allow FARMER ITS to retain funds where a refund is legally required by applicable law.